Night Auditor

Job description

Key tasks

Reporting to the Assistant Managers, this opportunity is for an enthusiastic individual who is passionate about delivering outstanding service. You will have a positive attitude and team spirit to leave a lasting impression on our guests!

KEY RESPONSIBILITIES
• Provide welcoming and efficient service for guest registration, late arrivals and early departures.
• Assist guests with diverse queries - from hotel information to insider knowledge of NZ.
• Create hotel reservations
• Perform daily balance processes: audit room rates, charges, reconcile and balance revenues and payments
• Audit room rates and charges
• Reconcile and balance revenues for all outlets on a shift basis

Join ibis budget

Where a small but diversified team , works together with simplicity, conviviality and good sense to service our customers.

For the opportunity to carry out several professions , to multi-task and learn new skills.

And participate in training programmes to help you become a hotel professional.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

- Previous Front Office experience (Night Audit preferred)
- Previous experience using a hotel PMS, Opera or Fidelio preferred
- Current eligibility to work in New Zealand
- Impeccable grooming and excellent command of both written and spoken English
- A welcoming personality and PASSION for delivering outstanding customer service
- Ability to multi-task and cope well under pressure
- Secure and reliable transport as shifts are predominantly nights.

·  Access
·  Excel
·  Word
·  Opéra