Night Auditor

Job description

Company Description

Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.

Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.

Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.

·  Welcome guests and manage the check-in and check-out processes during night hours
·  Handle last-minute reservations and respond to guest inquiries via phone or in person
·  Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
·  Process and verify guest bills, making adjustments as necessary
·  Prepare and distribute daily reports for management review
·  Monitor hotel security and respond to emergencies or guest concerns
·  Assist with any guest requests or issues that arise during the night shift
·  Promote hotel services and amenities to maximize revenue opportunities
·  Collaborate with other departments to ensure seamless guest experiences
·  Maintain cleanliness and organization of the front desk area

Qualifications

·  Previous experience in a similar role within the hospitality industry
·  Strong attention to detail and excellent analytical skills
·  Proficiency in Opera  and basic accounting principles
·  Outstanding customer service skills with a friendly and professional demeanor
·  Ability to work independently and take initiative during overnight shifts
·  Excellent communication skills, both verbal and written
·  Flexibility to work night shifts, weekends, and holidays as required
·  Ability to handle pressure and remain calm in stressful situations
·  Strong numerical skills and accuracy in financial transactions
·  Team player with the ability to collaborate effectively with other departments
·  Discretion and ability to maintain confidentiality of guest information
·  Basic sales skills to promote hotel services and amenities
·  High school diploma or equivalent; associate's degree in hospitality management is a plus

Additional Information

The Person:

Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.