Offers “Accor”

31 days agoAccor

Night auditor

  • Lincoln (Lincolnshire)
  • Sales

Job description

Job Description

·        To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.

·        Check that details of regular guests are updated using Guest History.

·        Check and pass on all guest mail, messages and parcels promptly.

·        To liaise closely with Housekeeping on information relating to rooms and lost property.

·        To be fully aware of daily worksheet and ensure this form is used.

·        To ensure guest registration forms are completed correctly, then the computer is updated accordingly.

·        Ensure all account postings are accurate and necessary paperwork produced.

·        Ensure an accurate cashiering balance is performed at the completion of shifts.

·        Ensure security procedures are maintained according to policy.

·        Report any safety hazards in the area.

·        All complaints to be handled promptly and efficiently.

·        Attend and participate in meetings and training sessions provided.

·        Any other duties requested by the Night Manager.

·        Ensure the correct welcome is given to all guests.

·        Complete all audit tasks as specified by the Night Auditors checklist.

·        To answer, as promptly as possible, all incoming calls.

·        Ensure reports are distributed.

·        Ensure all cash and credit is handled with related paperwork.

·        Ensure necessary handover of information is passed on to the oncoming shift.

·        Ensure any failures or inconsistencies noticed during shift are reported to the Duty Manager.

·        Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.

·        Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.

·        Perform any other duties within the employee’s range of competence as required by management.

Work Experience

Customer service

Some computer knowledge

Basic Maths



Possible 8.33% bonus

Stay at sister hotels

Free eye care

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