Night Auditor

Job description

“Quality in Life”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissotel Resort, Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 km from the centre of Bodrum, a very popular destination as it offers ideal conditions for water sports, culture and Aegean relaxation.

 

The main two-storey hotel of Swissotel Resort, Bodrum Beach comprises 66 rooms and suites, with minimum 40 m² per room. This is complimented by 72 serviced residences at 85-348 m².

 

The restaurants and bars are places of entertainment, where the ambience runs from formal to casual and dishes are prepared with the best local products.

 

Night Auditor

 

Summary of Responsibilities:

 

Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

·  Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
·  Meet and greet guests; efficient handling of check-in and check-out
·  Conduct credit card checks; post room charges
·  Ensure effective shift hand-over
·  Working knowledge of Front Office systems, back-up and system recovery procedures
·  Review and monitor early morning wake up call procedures
·  Maintain correct guest registration cards
·  Communicate guest complaints and problems, resolved or unresolved, to your Supervisor at shift change-over and document in log book
·  Complete knowledge of all room types, hotel matrix, and facilities
·  Review guest arrival lists and anticipate needs
·  Operate communication equipment; manage incoming and outgoing calls effectively
·  Ensure staff adhere to Standards and Procedures for cash handling
·  Work closely with security to maintain safety in the Hotel
·  Is fully aware of the Credit Policy
·  Takes full responsibility of Front Desk staff in absence of the AFOM and FOM
·  Ensure daily report is produced correctly and delivered in the morning
·  Oversee Night Audit Function which includes :
·  Produce Revenue Reports
·  Perform file back up maintenance
·  Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
·  Week-end and Month-end reports completed in line with policy

Qualifications:

 

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess: 

·  Minimum 2 years experience in a related area
·  Independent and self reliant
·  Communication and Influencing skills
·  Strategic thinking combined with the proven ability to move strategy to action are foremost attributes
·  Comfortable in discussion forums; able to represent ideas succinctly and convincingly.
·  Proven experience in analysis and problem solving required.
·  Team building skills and proven track record is essential.
·  Self-study and independent work ethics are required.
·  Highly organized with the ability to manage multiple priorities under time constraints is vital to the success of this individual.
·  Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word
· 
Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.