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Night Auditor

  • Edinburgh (City of Edinburgh)
  • Comptabilité / Contrôle de gestion

Description de l'offre

Key tasks

Overview of duties
 Welcomes guests who arrive late and takes care of them until their departure
 Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
 Is responsible for the hotel once the daytime managers are off duty
 Helps the department meet its quantitative and qualitative targets
 Ensures the safety of property and people
Main Responsibilities

Customer relations
 Customer relations
 Provides a warm and personalised welcome to guests
 Anticipates guests' needs and takes them into consideration
 Handles any guest complaints and/or remarks
 Conveys the hotel image

Professional techniques / Production
 Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
 Informs guests about the formalities, any special conditions relating to their stay and the services available
 Handles phone calls and manages the reservation schedule
 Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
 Writes a report on activities and incidents that occur during the night
 Ensures that guest documentation at reception and in the lobby is available and up-to-date

Commercial / Sales
 Promotes the hotel's range of services in order to increase sales
 Applies and actively supports the hotel's pricing policy
 Encourages customer loyalty by promoting the brand and/or Group loyalty programme (A/Club,...)
 Encourages synergy within the marketplace by applying the inter-hotel coordination policy
Management and administration
 Respects the procedures governing invoicing and cash operations
 Is responsible for the reception's cash holdings
 Establishes the closing and nightly activity reports for hotel management ,

Hygiene / Personal safety / Environment
 Ensures that the workplace remains clean and tidy,
 Knows and ensures application of the hotel's security regulations (in case of fire etc),
 Ensures the safety of people and property in the hotel,
 Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc),

Profile

Education / Professional experience

 Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
 Computer literate (Windows environment) Opera, TarsWeb,
 Fluent in English,

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Profil recherché

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
 Strong sense of ethics,
 Autonomous and sense of responsibility,

·  Excel
·  Word
·  Opéra