Night Auditor
Edinburgh (City of Edinburgh) Accounting / Management control
Job description
Key tasks
Overview of duties
Welcomes guests who arrive late and takes care of them until their departure
Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
Is responsible for the hotel once the daytime managers are off duty
Helps the department meet its quantitative and qualitative targets
Ensures the safety of property and people
Main Responsibilities
Customer relations
Customer relations
Provides a warm and personalised welcome to guests
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks
Conveys the hotel image
Professional techniques / Production
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls and manages the reservation schedule
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
Commercial / Sales
Promotes the hotel's range of services in order to increase sales
Applies and actively supports the hotel's pricing policy
Encourages customer loyalty by promoting the brand and/or Group loyalty programme (A/Club,...)
Encourages synergy within the marketplace by applying the inter-hotel coordination policy
Management and administration
Respects the procedures governing invoicing and cash operations
Is responsible for the reception's cash holdings
Establishes the closing and nightly activity reports for hotel management ,
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy,
Knows and ensures application of the hotel's security regulations (in case of fire etc),
Ensures the safety of people and property in the hotel,
Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc),
Profile
Education / Professional experience
Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
Computer literate (Windows environment) Opera, TarsWeb,
Fluent in English,
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.
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Desired profile
Skills
Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
Skills / Qualities
Positive,
Good interpersonal skills, guest oriented and service minded,
Team spirit,
Good listening skills and ability to anticipate,
Good presentation and confident speaking skills,
Dynamic,
Sales oriented,
Copes well under pressure,
Strong sense of ethics,
Autonomous and sense of responsibility,
· Excel
· Word
· Opéra