Night Auditor

Job description

Key tasks

You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also: - validate billing - - Prepare the documents required for the morning team.
• Registers guest reservations
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets by carrying out sales initiatives

• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Skills / Qualities

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Sales oriented

·  Excel
·  Word
·  TARS
·  FOLS