Night Audit - Ibis Newcastle

Job description

Company Description

Ibis Newcastle is nestled in the heart of the vibrant city of Newcastle, boasts a rich history dating back to its establishment. Originally built to cater to the thriving coal mining industry that defined the region, the hotel has evolved over the years to become a beacon of modern hospitality while still honouring its heritage

 

 

Job Description

Are you a Night Owl? Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you!

A night in the life of a Night Auditor consists of:

·  This role is required to work overnight from 11pm to 7.30am the next day.
·  Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
·  Knowledge in Opera PMS and balancing procedures.  Run reports and draw up statistical information as required by finance policies and procedures
·  Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
·  Complete computer system backups and save in accordance with finance policies and procedures
·  Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality
·  Management of the security and safety of both hotel guests and employees
·  Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
·  Ensure that reservations details for in houseguests are recorded correctly, ie. Room rates, dates of stay, authority to charge.
·  Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
·  Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
·  Ensure public areas are clean and well presented with regular monitoring.
·  Effective liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.

Qualifications

What you bring to the table

 

·  Previous experience in Front Office operations.
·  First Aid certificate would be viewed as favourable.
·  Strong interpersonal and problem solving skills.
·  Exceptional written and verbal communication skills.

Additional Information

What is in it for you:

·  ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun