The Queens Hotel Cheltenham is one of the first purpose-built hotels in Europe. The hotel was declared then, as now, as ‘one of the noblest buildings of its kind in Europe’.
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing MGallery is choosing to live and experience Stories that Stay. Queens Hotel was opened on the 21st of July 1838, named in honor of Queen Victoria whose coronation fell in the same year.
Our Mission is to provide Stories that Stay and creating lasting connections to our guests. Our culture runs on pride, we are proud of our heritage and we are passionate about what we do!
- Competitive salary
- Accor Development Program
- Accor Friends and Family Rates
- Accor F&B Discount at any Accor Hotel Worldwide
- Free meals on duty and uniforms provided
- Team member recognition events throughout the year
- Team member of the month incentive
- Apprenticeships available
- Attractive Eurostar and Europcar Discounts
Our Ideal Candidate
As our Night Auditor, your role will be to coordinate our front office team, and maximise our guest experience. You will be required to work to high standards. Our ideal candidate will have exceptional service and problem resolution skills. You must be available to work any 5 nights from 7 and to be available when the guest needs you.
You will have a professional and friendly personality, be able to keep calm under pressure, be confident, organised and maintain a hands-on management approach. You will demonstrate exceptional attention to detail, a guest and team first approach and a real passion for great service delivery and people development.
·To take accountability for the total hotel operation during the night time.
·To take responsibility for the security of the hotel at night following hotel and company security procedures at all times.
·To ensure all night audit functions are carried out smoothly and efficiently.
·To ensure all Front of House public areas are cleaned, creating a professional impression to customers and employees.
·Be aware of all hotel cash & credit procedures, ensure all till readings balance & are paid in.
·To ensure all communication from Nights is transferred over to day shift.
·To lead the department and create a team environment which promotes good morale and ensures a high level of commitment and pride in the hotel.
·To ensure effective communication with team members by holding regular briefing sessions and meetings.
·To carry out quality training and development in a systematic and professional way in order to meet the needs of the business. To ensure training is recorded and all new team members including the Company Induction Plan
Always delivering outstanding leadership and quality standards. You will have a passion for delivering Stories That Stay through your service, as well as leading and motivating your team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit our website.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS