Night Audit - Accorhotels - South Yorkshire - Wizbii

Night Audit

  • By Accorhotels
  • August 2018
  • South Yorkshire (United Kingdom)
  • Audit / Accounting
2018-07-04T09:19:50+0000

Job description

Key tasks

 Welcomes guests who arrive late and takes care of them until their departure
 Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
 Is responsible for the hotel once the daytime managers are off duty
 Helps the department meet its quantitative and qualitative targets
 Ensures the safety of property and people
 Customer relations
 Provides a warm and personalised welcome to guests
 Anticipates guests' needs and takes them into consideration
 Handles any guest complaints and/or remarks
 Conveys the hotel image
 Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
 Informs guests about the formalities, any special conditions relating to their stay and the services available
 Handles phone calls and manages the reservation schedule
 Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
 Writes a report on activities and incidents that occur during the night
 Ensures that guest documentation at reception and in the lobby is available and up-to-date
 Respects the procedures governing invoicing and cash operations
 Is responsible for the reception's cash holdings
 Establishes the closing and nightly activity reports for hotel management
Around 25 hours per week

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Seeked profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
 Strong sense of ethics,
 Autonomous and sense of responsibility
Education / Professional experience

 Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
 Computer literate (Windows environment) Opera, TarsWeb,
 Fluent in English,

·  Excel
·  Power Point
·  Word
·  TARS
·  Opéra
·  FOLS

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2366 vacancies open at Accorhotels

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