Neat & Tidy Supervisor

Job description

Key tasks

We are currently recruiting for a Neat & Tidy Supervisor to guide and lead our housekeeping team on the floor throughout their daily duties. The Neat & Tidy Supervisor will ensure we are achieving the standards of cleanliness and guest service of a 5 star standard.

Duties/Responsibilities:
- Daily room allocation, assigning the Room Attendant team rooms and tasks in conformance with business demand and ensuring the best use of resources and efficiency
- Conducting daily team briefings, including hotel movement, guest feedback and ensuring all relevant information passed onto staff
- Perform daily checking of guest rooms, designed public and staff areas to maintain standards
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual
- Ordering of linen as per business needs and budget, ensuring cost effective use in operations
- Daily linen and uniform reconciliation and preparation month reports
- Perform stock take of amenities fortnightly
- Recording maintenance issues reported by guests and employees in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory
- Ensure the correct handling of guest laundry and lost property
- Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met
- Promptly and accurately respond to special requests
- Ensure VIP rooms have correct amenities as requested by Front Office and/or Hotel management team
- Ensure security of guest rooms and keys
- Ensure employees attend training programmes and meetings to constantly improve skills and knowledge
- Establish ongoing On Job Training within the department to meet brand and service standards
- Regularly review procedures and suggest any applicable improvements
- Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist
- Conduct performance reviews and manage staff by monitoring performance and encouraging a positive culture
- Working with the Executive Housekeeper in employee recruitment
- Prepare weekly rosters according to business demand and hotel manning levels
- Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity
- Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

- Previous experience in housekeeping is required
- Previous experience within a 5 star luxury hotel property is preferred but not required
- Excellent verbal and written communication skills
- Ability to lead and motivate a team
- Ability to use a PMS system. Experience with Opera is advantageous
- The right to live and work in New Zealand