Muti-Tasking Team Member
Hampshire (Hampshire)
Job description
Key tasks
PROFILE / PERSONALITY
Provide a friendly and personalised welcome for our guests
Offer an attentive and personalized service
Heed any comments made by guests and ensure follow-up
Convey the image of the brand and the hotel
OVERVIEW OF DUTIES / MISSION
This is a multi-talented role incorporating both Front Office, Group Sales & Reservations in line with the brand DNA.
You will have the ability to multi-task and have a proactive personality in this busy hands on role
Welcome guests and fosters loyalty through a friendly manner
Handle and resolve any guest complaints
Provide guests with a single point of contact throughout their stay
Be ready to assist at any stage of the guests stay, from welcome to farewell
In a collaborative approach, support the Management Team in driving more sales into the Meetings & Events segment by upselling our meeting rooms.
Participate in local networking events together with Management Team
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills
Desired profile
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Optional languages French
Essential and optional requirements
· HACCP
· TARS
· FOLS