Multi-task Receptionist

Job description

Key tasks

Overview of duties:
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Up-selling, recommend, advise & SMILE

Main responsibilities:
• Welcomes guests as soon as they arrive with due care and attention
• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Helps encourage customer loyalty by developing friendly, personalised relationships
• Anticipates guests' needs and takes them into consideration
• Conveys the hotel image
• Helps bring certain brand concepts to life on a day-to-day basis ( e.g. Le Club)

IF YOU
Are passionate about delivering great service
Enjoy a smile
Like to learn and achieve
Want to work for a well-established company with lots of opportunity to grow

WE WANT TO HEAR FROM YOU.

The successful candidate will enjoy a number of benefits which include:
Meals on duty
Uniform
Discounts in Brand hotels throughout the worldwide
Bonus Breaks (up to 4 free nights stay in UK hotels every 12 months)
Childcare vouchers
Potential for year end Bonus
Training (on and off site)
Career development opportunities in the UK and abroad.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  Opéra