Expire bientôt Accorhotels

Multi-Task Reception Team Member

  • Edinburgh (City of Edinburgh)
  • Administration

Description de l'offre

Key tasks

We are currently looking for a Multi Task Front Office/Breakfast Team Member to join our team.

As a Front Office Team Member, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

Job Responsibilities
Key responsibilities of a Front Office Team Member include:
• Checking guests in and out of the hotel in an efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events

Job Requirements
The ideal Front Office Team Member candidate will have at least one year of reception experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

• Strong computer skills
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

If you feel like you are the right candidate please apply here or send your CV to Tamara Ortiz on

Adagio and its people

Profil recherché

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word