Multi task reception team member
Aberdeen (Aberdeen City) Administration
Job description
Key tasks
YOUR MISSION
* Welcome guests as soon as they arrive with great care and attention
* Helps encourage customer loyalty by building friendly, personalised relationships
* Ensures that administrative procedures never take priority over guest relations
* Anticipates guests' needs and takes them into consideration
* Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
* Has an impeccable attitude which conveys the image of the brand and hotel
*Works close with food and beverage team and undertakes some shifts when required
WE OFFER
Annual Bonus Scheme, Staff discounts, Free stays at AccorHotels UK & Ireland, Meals on duty, Uniform , Excellent training and development opportunities.
SHARE OUR PASSION AND FEEL WELCOME!
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills
Desired profile
Skills
Level of Education A level
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
· Excel
· Word