Expire bientôt Accorhotels

Multi-Skilled Team Member (Future Leaders)

  • City of London (Greater London)
  • Administration

Description de l'offre

Key tasks

KEY TASKS
Overview of duties
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Adopts appropriate ibis service-oriented behaviors and attitudes, focusing on the brand's values

Main responsibilities
• Customer relations
• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the brand and hotel image through his/her irreproachable attitude '

Professional techniques / Production
'• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis special features and promotes the brand and hotel's offer according to the type of clientele
• Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. • Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all guest documentation is available and up-to-date
• Depending on the type of hotel, may handle reservations '

Commercial / Sales
'• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy
• Advises guests on potential future trips to ibis or AccorHotels
• Encourages guests to post comments
• Commits to fulfilling the brand's quality promise'

Management and administration
'• Respects procedures governing invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors'

Hygiene / Personal safety / Environment
'• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property
• Respects the hotel's commitments to the ''Watch & Planet21'' (saving energy, recycling, sorting waste etc)

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Profil recherché

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

APPLY NOW and SHARE OUR PASSION AND FEEL WELCOME!

WE OFFER
Annual Bonus Scheme - Get up to 13 months pay for only 12 months work!, Staff discounts, Free stays at Accor Hotels UK & Ireland, Meals on duty, Uniform and dry cleaning, Excellent training and development opportunities.

A Talent with source of
Good vibrations
Unique & Trendy
Dynamic & Cool Chic
Organised
Friendly & show a vibrant personality
Passionate about delivering a great guest experience
Proactive and hands on
Tech Savvy
Always 'juggling' with your best smile
Imaginative

·  Excel
·  Word