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Multi Skilled Receptionist

  • Edinburgh (City of Edinburgh)
  • Administration

Description de l'offre

Key tasks

Ibis Edinburgh Centre Royal Mile is looking for a Multi-Task Team Member to join their team.

Your mission will be…

-Welcome guests as soon as they arrive with great care and attention
-Prepare breakfast and other meals
-Helps encourage customer loyalty by building friendly, personalized relationships
-Ensures that administrative procedures never take priority over guest relations
-Anticipates guests' needs and takes them into consideration
-Handles any guest complaints and/or remarks provides a response as soon as possible
-Has an impeccable attitude which conveys the image of the brand and hotel
-Works close with reception team and undertakes some shifts when required

We would like you to be…

-Always with a big smile;
-Passionate about delivering a great customer experience;
-Always a step ahead;
-With a strong “on the floor” presence;
-Fluent in English;
-Able to operate with a high level of autonomy;
-Driven to constantly improve your performance;

What we can offer…

Annual Bonus Scheme, Staff discounts, Free stays at AccorHotels UK & Ireland, Meals on duty, Uniform , Excellent training and development opportunities.

If you feel that you are the right person then we would like to hear from you!!!

Please submit your application here or send your CV to Simon Girard on

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Profil recherché

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Optional languages Italian

Essential and optional requirements

·  TARS
·  FOLS