We are currently looking for a Multi Site Receptionist at Ibis and Novotel London Greenwich, who is full of energy, has a great personality and takes pride in giving great customer service.
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Follow procedures for cash and security on front desk.
- Positively respond to all queries (both internal and external), redirect to departments as required.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Employee Support through confidential Advice Line 24/7.