Offers “Accor”

8 days agoAccor

Multi-Site Reception Team Member

  • London (London)
  • Sales

Job description

Job Description

We are currently looking for a Multi Site Receptionist at Ibis and Novotel London Greenwich, who is full of energy, has a great personality and takes pride in giving great customer service.


Your mission

  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. 
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. 
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Ensure professionalism and accuracy with information and billing during arrival and departure.
  • Follow procedures for cash and security on front desk.
  • Positively respond to all queries (both internal and external), redirect to departments as required.
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.


Work Experience

Work Experience

  • Previous experience in similar roles is preferable.
  • Friendly, approachable with excellent customer service skills.
  • Attention to detail and exceptional organisational skills
  • Strong team player and positive attitude.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours.
  • Must already have the right to work in the UK.


Benefits
  • Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
  • Free Bonus Breaks Voucher.
  • Cycle to Work Scheme.
  • Staff Uniforms Provided.
  • Employee Support through confidential Advice Line 24/7.


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