Multi Site Maintenance Manager

Job description

Key tasks

Common Duties:

• To present a professional, friendly and efficient impression of the Hotels at all times.
• To be able to be flexible and prioritising your time between hotels where demand dictates
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• To report all emergencies and complaints using the procedure lay down by the Hotel.
• To attend any meetings and training sessions as required for the position.
• To manage and report all emergencies and complaints using the procedures set by the Hotel.
• To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements.
• To maintain vigilance regarding possible fraud, theft and potential security risks.
• To apply the companies Human Resources policies and procedures as necessary.
• To be fully conversant with all facilities and services of the Hotel.
• To be conversant with the responsibilities and duties of staff and management at Hotel.

Specific Duties:

Standards of Performance -

• To advise of long-term Maintenance requirements to ensure minimum deterioration to the fabric of the building and its services.
• To have a complete working knowledge of the Hotel, including geographical layout, technical services and security/safety routines.
• To ensure that the Maintenance Department is always manned according to Hotel needs.
• To ensure that all corridors, rooms, offices and other client service areas are maintained to the high standards required.
• To carry out regular inspections Maintenance of all areas of the Hotels to check that fixtures, fittings, and equipment for use are all in working order.
• To keep an up to date log of all work done and PPM planners in place and up to date
• To have a full working knowledge of service and cleaning of hotel and its equipment.
• To liaise with outside contractors when called in to perform tasks not being undertaken internally.
• To oversee the ordering, storage and issue of all electrical and equipment parts/spares/supplies, in liaison with the General Manager and or RTM.
• To control all goods ordered and to check that items supplied are to the standard and quality demanded. To advise the manager of any discrepancies.
• To ensure that all Planned Preventative Maintenance and contractors is carried out according to annual planning.
• To be aware of and ensure adherence to all statutory and company regulations applicable to safety, hygiene and fire with the Hotel.
• To work with technicians and organise action plans with completion dates.
• To ensure the workshop areas are kept clean and tidy.
• To maintain a high standard of personal hygiene and overall general appearance.
• To ensure a weekly testing of the fire alarms and checking of emergency lighting and generator.
• To undertake any other reasonable tasks at the specific request of management.

Administrative and legal responsibilities -

• To deal with all client complaints as necessary and report any serious complaints to the General Manager.
• To maintain strict precautions to safeguard master and sub master keys, stock, equipment and to inform the General Managers of any discrepancies.
• To promote good staff relations.
• To maintain a certain flexibility throughout the working day so as to meet the demands of clients, whilst keeping overtime to a minimum.
• To ensure the operating routines and standards are established and maintained throughout the working day, irrespective of whether the hotel is busy or not.

Ad-hoc duties

• To analyse all dockets and defects from the PPM log and prepare action plan schedules and deadlines.
• To give feedback daily to other departments regarding their dockets / requirements.
• To check holiday requests for the department and plan accordingly.
• To check and record services work sheet and action accordingly.
• To fill in the visual planning in order to ensure a best organisation of the department.
• To help the General Manager with the management report including the collection of energy figures,
• To check discrepancies and to give a full report on PPM activity and the problems arising from day to day.
• To keep a record of the training attended by the team during the month and plan for future training.

To be fully conversant with:

1. The Hotel and Company Fire Procedures, Health and Safety Policy and Security Procedures
2. Short and long term company promotions
3. The company dress code
4. The hotels no smoking policy
5. Hotel and Company philosophy
6. Rules and Management policies
7. Hotel Objectives and vision

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Technical & Maintenance
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra