Meeting & Events Sales Co-ordinator

Job description

Key tasks

The Meeting and Events Sales Co-ordinator will support the Meeting & Events Manager in driving MICE sales and the delivery of a client focused service that results in the achievement of business revenue objectives.
This will be achieved through the provision of a well organized and responsive booking service, the delivery of Meeting@Novotel product offer, the development of customer relationships and offering a personalized and tailored event management service.
- Ensuring all enquiries are recorded accurately in the E-Enquiry application
- Data input rules and client file updates are respected
- Establish suitable chase dates, follow up and action accordingly
- Analyse E-Enquiry to understand business lost and business gained
- Use as a means to research new clients and follow up
• To develop relationships with local clients, direct bookers and agency bookers to ensure a strong base of new and regular repeat business and to ensure confidence in the hotel and booking process

• Accurately identify customer needs, draw up well presented and customised proposals in line with brand policies and standards of presentation
• Maintain current and past client records

• Promote, manage, and host a regular program of client FAM trips and show rounds
• Identify need periods and undertake comprehensive program of sales activity to secure new and ad hoc business minimizing the impact of low activity periods
• Take responsibility for the care and maintenance of the hotel conference facilities, equipment and resources – ensure faults and maintenance issues are reported and followed up.
• Prepare the Weekly Event list ensuring it is constantly up to date and all changes are communicated to the relevant departments so operations are seamless
- Direct the daily client welcome and needs during course of each event.
- React to all requests and communicate changes
- Confirm hotel Fire procedure and security arrangements
- Seek Feedback both formal (survey) and informal

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Sales
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra
·  FOLS