MANAGEMENT TRAINEE - FRONT OFFICE

Job description

Key tasks

Behaves and acts in an exemplary fashion, embodying the brand mindset
Helps the Front Office Manager and his/her Assistant organise and manage the team, perform administrative tasks and coordinate with the other departments
Helps employees improve their skills and provides support for career development
Supervises the work of the receptionists under his/her responsibility, ensuring synergy and consistency with Guest Relations Managers
Through his/her actions and presence at the reception, transmits the Assistant Front Office Manager's instructions and priorities
Ensures that guests have a smooth running stay
Organises the welcome and care provided by the team under his/her responsibility

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Team spirit
Guest oriented and service minded
Sales know-how
Good listening and communication skills
Self control
Excellent presentation
Excel
Power Point
Word
Photoshop