Level 1 Sales, Distribution & Loyalty Support Agent

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

·  Collaborate with various internal teams to understand ongoing & upcoming changes like loading, marketing, commercial, revenue, loyalty.
·  Treating escalation tickets raised by end user to ensure timely assistance while ensuring quality service standards.
·  Assist L1 SDL Manager to monitor quality per the defined KPIs & highlight the same monthly.
·  Facilitate knowledge sharing and information dissemination across all Level 1 team members to ensure consistent skill levels and operational efficiency.
·  Assist L1 SDL Manager to ensure that all (new) functional processes are applied correctly.
·  Identify knowledge gaps within the team & address the same via training sessions.
·  Identify the need to evolve the knowledge database & raise the concern with the dedicated team following the process in place.
·  Provide support to the provider in a different cultural and linguistic context
·  Contribute constantly to the optimization of the quality of service
·  Have an overview of the distribution operations and a good knowledge of the processes delegated to the service provider
·  Availability and reactivity to provide quick answers to interlocutors

Qualifications

·  Bachelor's degree or higher in a relevant field
·  Minimum 1 year of experience in hospitality or sales support
·  Fluency in English and proficiency in Thai 
·  Advanced proficiency in Microsoft Office Suite, especially Excel and Outlook
·  Strong problem-solving, analytical, and communication skills
·  Ability to excel in a fast-paced, high-pressure environment
·  Self-motivated with a proactive, results-oriented approach

Additional Information

·  This position is based in Bangkok
· 
The role involves global collaboration, requiring flexibility to accommodate time zone differences.