Laundry Supervisor

Job description

Job Description

MAIN DUTIES:

Administration

·  Go through logbook for follow up
·  Periodical check-up linen chart and pantry to ensure all housework are completed within the same day.
·  Ensure all linen/rewash linen have been returned promptly.
·  Check if any preventive maintenance.
·  Keep records of daily housework, production record.
·  Rotate employees to different job whenever it is considered necessary.
·  Ensure that there are ample stock of chemicals and all other items required for teh department.
·  Keep records on attendance of all laundry staff to prepare duty rosters.

Financial and Revenue Responsibilities

·  To participate in monthly inventories.

Training and Human Resources

·  Maximize the potential of ambassadors by through training programs. Identify training based on departmental needs.
·  Work closely with the staff and do on job training.
·  Create a positive and relaxed working environment and develop team work.
·  Take action to eliminate potential problems and unhealthy practices.
·  Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
·  Treat complaints of harassment and discrimination promptly and confidentially.
·  Treat customers and colleagues from all cultural groups with respect and sensitivity.
·  Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

·  Make sure that the quality control for guest laundry, room linen, F&B linen and uniform is maintained.
·  Ensure that all linen and uniforms are damaged free and properly pressed.
·  Check on quality finishing of the product.

Maintenance and Equipment

·  Know how to operate all of the equipment and trains staff in safe and proper handling.
·  Keep informing engineering department of checking and repairing malfunction machinery
·  Assist in the schedule of preventive maintenance program.

Miscellaneous

·  To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.
·  To supervise outsourced laundry services, for quality and standard procedures to ensure a proper storage of the chemicals, respecting the environmental procedures.
·  To ensure laundry staff has a full knowledge of all the textiles and their proper care.
·  To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary.
·  To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
·  All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
·  All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

·  Ensure that all potential and real Hazards are reported immediately and rectified
·  Be fully conversant with all departmental Fire, Emergency and Bomb procedures
·  Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
·  Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
·  Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
·  Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.