Offers “Accor”

35 days agoAccor

Laundry Manager

  • Jasper (Municipality of Jasper)
  • Teaching

Job description

Laundry Manager

Creating an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The Laundry Manager is an integral role within our hotel, reporting to the Director of Housekeeping and overseeing the laundry operation by leading 10-20 colleagues who process and cater to the laundry needs of the 446 guest room resort, including spa, recreational facilities, golf course, multiple F&B outlets and external contracts. The standards and values you model as the Laundry Manager will inspire your team and ensure our guests have a memorable experience.

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:  

  • Consistently offer professional, friendly and engaging service
  • Ensure the highest level of cleanliness in accordance with Fairmont Hotels & Resorts standards, policies and procedures
  • Effectively and accurately managing payroll and departmental expenses of Housekeeping & Laundry Departments, within budgeted and forecasted guidelines.
  • Effectively lead employee relations within the laundry department
  • Conduct monthly communication meetings, attend hotel meetings as required and ensure effective employee performance management
  • Maintain a motivated and engaging team by actively working and following up on EES action plans
  • Communication & relationship building with suppliers
  • Handle guest concerns and follow up on action required
  • Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests 
  • Promote team work within the department and ensure strong interdepartmental relationships
  • Plan, schedule, and hire all laundry colleagues
  • Train, coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
  • Maintain preventive maintenance program of all equipment and ensure timely repairs
  • Ensure the prompt courteous pick-up and delivery of guest laundry, deliver service according to the Fairmont & LQA Standards
  • Maintaining a strong relationship with the year round and seasonal laundry contracts in the town of Jasper
  • Prepare & monitor the annual Laundry operating budget including revenue streams, labor costs and operating supplies
  • Conduct rooms and food and beverage linen inventories and in conjunction with the Rooms Division and Food and Beverage Division Managers and place orders to ensure adequate supplies based on business levels
  • Developing and executing, in conjunction with the Executive Committee, any capital projects related to the laundry facility
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
  • Ensuring high colleague engagement through recognition and removal of identified barriers
  • Actively participating as a member of hotel committees as required
  • Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
  • Other duties as assigned

Your experience and skills include:

  • Minimum 2-5 years experience in a managerial role, preferable within a laundry or housekeeping environment
  • Knowledge of laundry equipment and cleaning products an asset    
  • Strong organizational and administration skills                
  • Excellent communication skills, both written and verbal        
  • Ability to work in a fast paced, diverse environment          
  • Excellent computer skills                      
  • Knowledge of the Property Manager System / Opera      
  • Excellent problem solver and decision maker

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit

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