Kids Club Attendant 童趣俱乐部服务员
Sanya, CHINA Hotels - Restaurants
Job description
所有绝美的旅程都会在某一个地方开始，而我们的开始在约120年之前的新加坡，在那里，我们有了第一家莱佛士酒店。今天，莱佛士逐步成为了一个国际化的品牌，从吸引人的度假胜地到充满生气的发达城市，它的名字遍及全球。
随着莱佛士扩张的脚步越来越广，成为世界最奢华的酒店管理集团，是我们每一个人的追求所在。我们需要极具领导才华的您，给予我们员工鼓舞和激励，使他们的诚意服务能够增强客人入住时家一般的感觉，也能够给予他们无至迷人的住店体验。我们也需要您坚持不懈的追求至高标准，可以提供给客人超出期望的完美表现。
通过您的领导才华及热情感染可以使我们的客人再次光顾，是你们，让莱佛士保有精髓，成为独一无二的莱佛士，使它可以继续旅程，让足迹抵达新的地方。
海南莱佛士 酒店位于著有“亚洲夏威夷”之称的海南，坐拥纯美海岸线，毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅，为宾客提供超大海景视野，宾客在享受精致的同时，俯瞰水清沙白。酒店拥有七间不同风格的餐厅，1400平方米莱佛士水疗设施，大型宴会厅及面积各异的多功能厅，满足各种会议需要。
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儿童乐园服务员
PURPOSE OF POSITION
职位目的
Responsible to enforce the hotel’s commitment to ensure the safety and protection of children while in the hotel’s care. Ensure the safe and nurturing environment for children. Offer the programs that meet the developmental needs of the whole child, social, cultural, emotional, physical, cognitive and affective. Provide activities that complement the culture of Sanya. Recognize and respect the uniqueness of each child. Maintain ongoing communication between staff and parents. Adhere and maintain the high standards of operation, safety, supervision and hygiene. Provide quality of childcare at a convenient location and situation.
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在酒店关怀宾客的政策下，负责履行酒店对儿童在儿童乐园的安全和保护的承诺；确保给儿童提供一个安全的成长环境；提供符合儿童、社会、文化、情感、体能和认知需求的活动项目；提供三亚本地的一些活动项目；认可和尊重每一个儿童；保持与同事和家长的沟通；遵循并保持在营运、安全、管理和卫生方面的高标准；在适当的情境下提供高质量的儿童托管服务。
KEY ROLES & RESPONSIBILITIES
主要职责及责任
l Signing in and checking the log book. Read necessary information updated
检查交接本，了解相关更新的信息
l Maintain the cleanliness in Kids Club of all supplies, equipment and work
保持儿童乐园所有用品及区域的整洁
l Compute accurate mathematical calculations.
拥有数学精确计算的能力
l Fluency in English both verbally and non-verbally.
英语口语和书面都要流利
l Provide legible communication and instructions to children.
给儿童提供清晰的沟通方式和指导方法
l Perform job functions with attention to detail, speed and accuracy.
在工作细节、速度、准确度方面要加以注意
l Prioritize and organize kids activities
组织儿童游戏活动
l Be a clear thinker, remaining calm and resolving problems using good judgment
要有清晰的思路，保持镇定，运用良好地判断力去解决问题
l Follow directions from operators thoroughly.
贯彻酒店营运方针
l Understand children service needs.
理解儿童服务需求
l Work cohesively with co-workers as part of a team.
与其他同事团队合作
l Work with minimal supervision
不需监督仍能主动工作
l Maintain confidentiality of guest information
对宾客信息要做好保密工作
l Running and scheduling the daily kids programs
规划并实施日常的儿童游戏项目
l Sign out children of the guests ensuring they are being picked up by the authorized guardian
送走儿童时要确保是相关监护人带领离开的
l Complete all necessary paper work before closing
下班前完成该做的所有纸质工作
l Prepare special programs and events
准备有特色的项目活动
l Ensuring all broken toys or equipments are disposed/reported
确保所有损坏的玩具和设备得到妥善处理并做出相关报告
l Providing positive interaction with the children
给儿童提供积极的相处关系
ADMINISTRATIVE DUTIES
行政管理职责
l Effective coverage of kid’s club.
能高效处理儿童乐园工作
l Adherence to Standard Operating Procedures Manual.
遵循酒店营运程序标准工作手册的要求
l Maintain accurate records as required by provincial regulations.
根据当地规定，保持准确的工作记录。
l Attend weekly/monthly lift guard departmental communication meetings.
参加每周/月救生部门沟通例会
HEALTH AND SAFETY
健康和安全
l Follow and ensure that all Colleagues follow all safety procedures and practices.
遵循并确保所有同事遵守所有的安全工作程序
l Adherence to kid’s club department emergency procedures/safety manual.
遵循儿童乐园部门应急工作程序/安全工作手册
l Ensure all departments adhere to all safety practices of Raffles Spas.
确保所有部门遵循莱佛士水疗工作安全的实施条例
FINANCIAL RESPONSIBILITIES
财务职责
l Maintain the kid’s club in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
在酒店规定的预算范围内（包括工资），保持儿童乐园状态良好。
COLLEAGUE RELATIONS
同事关系
l Ensure kid’s club department maintains a positive relationship with all departments in the spa and hotel.
确保儿童乐园与水疗及酒店所有部门保持积极的关系。
l Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.
确保同事完全理解并遵循酒店安全工作规定之政策。
l Ensure all Colleagues adhere to all spa standards as stated in the employee handbook.
确保所有员工遵守员工手册的各项规定。
GUEST SERVICE
对客服务
l Ensure the facility is in peak condition at all times (operations and cleanliness).
确保设施设备在运作及清洁方面一直处于良好状态。
l Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
在保证安全及服务的前提下，确保客人/会员满意度。
OTHER DUTIES
其它职责
l Carry out any other duties and responsibilities as assigned.
执行其它分配的工作任务。
PERSONAL ATTRIBUTES
个人特质
l College Graduated.
大专毕业
l Ability to pleasantly communicate with proper grammar in Mandarin and English.
能通过正确的语法运用中文和英文和客人进行亲切交流
l Two years experience in similar position in hospitality industry.
两年以上酒店业相关经验
l Knowledge of beach safety and water craft management.
了解沙滩安全和水上项目管理知识
l Knowledge of Montessori and childcare techniques.
了解照顾儿童的基本技巧
l Excellent communication skills, both written and spoken.
良好的沟通技巧
","datePosted":"2020-08-07T04:04:16.588Z