Junior Assistant Owner Relations Manager - Accor - Honolulu

Job description

Position Description

Position Details
Position Title	Junior Assistant Manager
Department	Owner Relations
Reports To	Director of Owner Relations

POSITION OBJECTIVE

To assist with growing keys under the AMH rental program management, as well as upholding existing relationships with current owners. To provide organized and detailed assistance with tax delinquencies by working closely with Hotel Accountant. To provide excellent customer service & aloha while being a liaison between unit Owners and various hotel departments. .

KEY RESPONSIBILITIES

Provide a superior level of service to all existing and potential Owners within Ala Moana Hotel in a professional, courteous and timely manner.

Proactive in acquiring self-managed units under the hotel rental program management with continued focus of inventory growth.

Maintain complete knowledge of the entire rental program operations, including all aspects of the Ala Moana Hotel.

Complete bi-monthly owner statement reviews and report discrepancies.

Work closely with the Finance Team to provide research for outstanding delinquent amounts per the Hawaii State Tax Office.
Work closely with reservations department to ensure all owner reservations are input and confirmations are emailed in a timely manner; internal distribution accordingly.
Work closely with front desk Guest Service Agents and assist with irregular day-of guest arrivals, providing research and reservation build in SIHOT (property management system).
Work closely with Owner Relations Administrator to provide support with time sensitive rental agreement processing.
Develop and maintain a high level of knowledge about the hotel rental agreement, exclusive services and specific options provided by Ala Moana Hotel rental program

Maintain bi-weekly list of owner arrivals, prepare amenity bags and welcome cards for distribution upon owner arrival.

Distribute exclusive owner benefit cards to new owners joining the rental program.

Maintain collateral inventory and office supplies, equipment and order/replenish when necessary.

Work closely with OR team and participate in all team projects as a team player.

Assist the Director of Owner Relations with any additional duties or projects as required.

JOB QUALIFICATIONS

Education:

High School Graduate

Experience:

At least two (2) years of experience in an owner relations department or similar
Basic knowledge of Hawaii State Tax collection (GET/TAT/OTAT)
The ability to work accurately, independently and multi-task

JOB KNOWLEDGE

Exceptional and professional email and phone etiquette, along with excellent written, verbal and interpersonal communication skills
Ability to effectively deal with internal and external customers and employees, some of whom will require a high level of patience, tact, empathy and diplomacy
Strong organization skills with ability to set priorites, manage multiple simultaneous projects and meet deadlines
Proficient in Microsoft Excel/Word/Outlook

GENERIC

Ensure that all information is kept confidential, unless otherwise advised.
Ensure that all Occupational Health and Safety requirements for the company are met within your department. Report any workplace hazards as you see them and support the company in its endeavour to provide a safe workplace.
Represent the company in a positive manner expounding the values, ethics and pride at all times.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Recruitment information and inquiries: Zachariah Rivera - Talent and Culture Manager at 808-944-4390 or zachariah.rivera@alamoanahotel.com.

Offers “Accor”

Job description