IT Support Officer

Job description

Key tasks

Your job is to resolve the incidents incurred by users. As soon as the problem has been reported by the user, you quickly establish a diagnosis. Then, if you can fix the problem yourself you do so using 'remote assistance': an operation which involves the IT technician connecting to the user's computer to make the necessary repairs from a distance. If you are not able to fix the problem yourself, you call upon another repair expert.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Vocational education
Areas of study IT & Telecommunications
Professional experiences 1 to 2 years
Languages essential English