Housekeeping Supervisor - Rooms (Local & Malaysian Only)

Job description

Key tasks

• To ensure the cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
• To supervise Guest Service Assistants and inspect guest rooms and surround service areas.
• Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
• To report on adverse guest comment as when required.
• To report and record Lost and Damaged items in the supervisor’s logbook.
• To log daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.
• To prepare duty rosters of Housekeeping Attendants.
• To replenish guest supplies and cleaning requirements weekly.
• To make requisition of chemicals supplies.
• To check guestrooms.
• To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
• To prepare and issue room status report.
• To report and follow up on repair and maintenance.
• To document all daily activities and events such as guest complaints in the logbook.
• To attend to guest requests and complaints. Takes corrective action.
• To assist in inventory of guestroom linen.
• Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss.
• Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
• Collects room attendant’s reports and keys for submission to service coordination/ Asst. Housekeeper
• Reports and turn over any items left by guests to Lost & Found in-charge.
• Maintains high-standards of cleanliness of all guest and service elevators.
• To check on the standard of “Turn down services”
• To liaise closely with Front Office regarding guestroom status.
• Training new staff and monitors their performance.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Malay (Working level)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word