Housekeeping Supervisor - Public Area (Local & Malaysian Only)

Job description

Key tasks

• To ensure the cleanliness of public areas are maintained, ensuring maximum guest satisfaction and adhering to standard required by our hotel.
• To supervise public area attendants and inspect public areas such as restaurant function rooms, offices, lobby and surrounding services areas.
• Paying attention to details by keeping the standard of public area cleanliness and product maintenance adhering to standard required by our hotel.
• To report on adverse guest comments as and when required
• To report and record Lost and Damaged items.
• To log daily events in logbook and follow up on previous information reported by other Team Leaders daily.
• To prepare duty rosters of public area attendants.
• To make weekly amenities of guest supplies.
• To check public areas, F&B outlet, offices, toilets, locker and car parks.
• To coordinate with F&B and all kitchens to make sure that all kinds of pest are under control.
• To report and follow up on repair and maintenance.
• To document all incidents in logbook.
• To ensure function rooms and toilets are clean before function start.
• To attend to guest requests and complaints.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Malay (Working level)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word