Housekeeping Supervisor

Job description

Key tasks

Are you looking to utilise your talent and take the next step in your career, aspiring to be an executive housekeeper one day?

This is a fantastic opportunity for an experienced self checker or supervisor to take the next step in their career development and join the Pullman Family! With 340 rooms, Pullman Auckland is the largest AccorHotels property in New Zealand.

Daily you will support the executive housekeeper by supervising and training a team of 70 employees, ensuring we consistently provide spotless, picture-perfect rooms to welcome our guests.

Tasks include:
-Inspect and release rooms, ensuring defects are reported and actioned
-Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests
-Attend to guest queries and complaints, liaising with the Executive Housekeeper when required
-On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner
-Performance management of employees, adhering to policies and processes
-Assist with cleaning rooms when required

To be successful in this role you need to be driven by a passion to create a genuine, memorable guest experience. You will have exceptional attention to detail and will look at our hotel with fresh eyes. You will be confident and passionate about quality & presentation.

Are you up for this?

Benefits:
-Meal supplied during shift
-Discounted car parking
-Uniform supplied and laundered
-Development and training opportunities

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

•Previous experience as a Self-Checker or HK supervisor in a 4 or 5 star hotel environment desirable
•Excellent communication skills; both verbal and written
•The ability to lead a team
•Strong time management skills
•Ability to work in a fast paced and changing environment.
•Knowledge of Opera property management system
•Physically fit and energetic

·  Excel
·  Word
·  Opéra