Housekeeping Supervisor

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an experienced and detail-oriented Housekeeping Supervisor to join our team in Phu Quoc, Vietnam. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment.

·  Oversee and coordinate the daily operations of the housekeeping department
·  Allocate duties and create work schedules for room attendants and other housekeeping staff
·  Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards
·  Train and mentor new housekeeping staff members
·  Manage inventory of cleaning supplies and equipment
·  Implement and maintain health and safety procedures
·  Respond promptly to guest requests and concerns
·  Collaborate with other departments to ensure smooth hotel operations
·  Monitor and evaluate staff performance, providing feedback and support as needed
·  Assist in developing and implementing housekeeping policies and procedures
·  Ensure proper handling of lost and found items
·  Participate in regular management meetings to discuss departmental performance and improvements

Qualifications

·  Minimum of 3 years' experience in housekeeping, preferably in a luxury high volume hotel or resort setting
·  Previous pre-opening experience an advantage
·  Proven supervisory experience in the hospitality industry
·  Exceptional attention to detail and high standards of cleanliness
·  Strong leadership and team motivation skills
·  Excellent communication abilities in English, both written and verbal
·  Proficiency in coordinating multiple tasks and prioritising workload
·  In-depth knowledge of cleaning products, techniques, and equipment
·  Understanding of health and safety regulations in the hospitality industry
·  Ability to work autonomously and make decisions independently
·  Computer literacy, including proficiency in Microsoft Office suite
·  Flexible approach to work hours, including weekends and holidays as required
·  Physical stamina to perform hands-on cleaning tasks when necessary
·  Customer-focused mindset with a commitment to guest satisfaction
·  Ability to remain calm and professional under pressure

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.