Housekeeping Supervisor

Job description

Key tasks

Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
Ensures cleanliness and hygiene standards in all areas of the hotel.
Ensures adherence to company and hotel policies by all departmental employees.
Plans the organization of work within the department, including assignments, time schedules and vacations.
Ensures all relevant documentation and records are updated and complete.
Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
Interact with guests and personnel of the hotel in an efficient and friendly manner..
Conduct on-going training and coach all the employees and ensure to maintain records.
Conduct briefing for Housekeeping attendants.
Identify optimal, cost effective use of the resources and educate the team on the same.
Prepare store requisitions and draw items for general store.
Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc.
Responsible for smooth operation of the shift by ensuring all equipment's are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff.
Reporting defects in all areas and regular follow up with engineering department on pending maintenance.
Diploma in Hotel Management.
Good communication skills.
Relevant experience of 2 years in HK department in any 5* hotels.
Should be well-versed with Opera software.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English
Hindi

Essential and optional requirements

·  Excel
·  Power Point
·  Word