Housekeeping Supervisor

Job description

Key tasks

Overview of duties
'• Ensures the excellent quality and hygiene of the floor management services provided for guests
• Manages floor staff. '
Main responsibilities
Customer relations
Respects guests' privacy while working
Professional techniques / Production
'• Ensures that the cleaning process always meets the highest standards of hygiene, that services are correctly delivered (complimentary welcome gifts, particular room arrangement for a regular guest or VIP etc) and that the premises are safe
• Ensures that the hotel rooms and common areas are clean and pleasant at all times
• Supervises room maintenance together with the Technical Department
• Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc) depending on the size of the hotel
• Coordinates room allocation in conjunction with the front-desk team'
Team management and cross-departmental responsibilities
'• Helps floor staff develop, encouraging them to attain the best level of skill possible and guiding them through their professional development • Keeps everyone on the team committed and motivated, by taking individuals' expectations into account
• Manages the team's work schedule while complying with local labour legislation (according to the size of the hotel)
• Ensures the irreproachable behaviour and presentation of all personnel under his/her responsibility
• Follows up any training courses underway and all ongoing administrative issues (eg. presence sheets, lost property, management of master keys etc)'
Commercial / Sales
'• Guarantees the high quality of the services on offer (welcome gifts etc)
• If asked, informs guests about the services on offer at the hotel'
Management and administration
'(depending on the size of the hotel)
• Manages all the expenditure on maintenance products and welcome gifts
• Helps keep energy costs to a minimum
• Optimises the department's organisation by matching the number of personnel to expected workload
• Updates dashboard management charts (condition of hotel rooms, linen stocks, welcome gifts etc), analyses them and implements action plans'
Hygiene / Personal safety / Environment
'• Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property
• Applies the hotel's security regulations and ensures they are respected (in case of fire etc)

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English