Housekeeping Office Coordinator

Job description

Company Description

Green Coast Hotel - MGallery Collection,  part of BALFIN Group is a unique hotel offering a luxurious escape along the pristine shores of Caesar’s Beach with crystal-clear Ionian waters with 131 elegantly designed guest rooms including 4 luxury & 1 presidential suite, modern architecture, and a focus on sustainability. The hotel includes various F&B spaces consisting in an à la carte restaurant, a destination lobby bar, a pool bar with direct access to the beach area, meetings, Conference & Exhibition spaces consisting in 2 meetings rooms with a total capacity of up to 100 guests welcoming corporates & institutions to organize high-level events of the same certified standards as anywhere else in Europe. Also, well-being spaces, including an infinity heated outdoor pool, a SPA, gym & fitness spaces & a private-beach area.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America.

Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment.

With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

Job Description

Position Summary

The Housekeeping Office Coordinator is responsible for providing administrative support to the Housekeeping department. This role ensures efficient communication, accurate documentation, and smooth operations of daily housekeeping activities, enabling the team to maintain the hotel’s high standards of cleanliness and guest satisfaction.

Key Responsibilities

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Serve as the main point of contact for all administrative and clerical tasks within the Housekeeping department.

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Maintain housekeeping schedules, staff rosters, and attendance records.

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Prepare and distribute daily reports, including room status, inventory updates, and maintenance requests.

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Assist in managing linen, supplies, and equipment inventory.

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Coordinate communication between housekeeping staff, front office, and other departments.

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Maintain accurate records of lost and found items.

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Support the Executive Housekeeper in implementing departmental policies and procedures.

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Ensure compliance with hotel standards, health, safety, and sanitation guidelines.

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Handle guest inquiries and requests related to housekeeping efficiently and professionally.

 

Qualifications

 

· 
Bachelor’s degree or diploma in Hotel Management or related field preferred.

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Minimum 2 years of experience in housekeeping administration, preferably in a 5-star hotel.

· 
Strong organizational and multitasking skills.

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Excellent communication skills in English; additional languages are a plus.

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Proficient in Microsoft Office (Word, Excel, Outlook) and property management systems (PMS).

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Detail-oriented with a high level of accuracy in reporting and documentation.

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Ability to work under pressure and adapt to a dynamic hotel environment.

Key Competencies

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Strong administrative and coordination skills.

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Leadership and teamwork abilities.

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Professionalism, discretion, and integrity.

· 
Problem-solving skills and attention to detail.

· 
Guest-focused mindset.

 

Additional Information

Work Conditions:

Green Coast Hotel-MGallery Collection is an equal opportunity employer that offers a professional and dynamic work environment, an attractive compensation and benefits package, and opportunities to develop your professional potential fully.

Application deadline: 31.03.2026

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".

* Only shortlisted candidates will be contacted.