Offers “Accor”

New Accor

Housekeeping Attendant Title

  • Dubai Design District, الإمارات العربية المتحدة
  • Personal services

Job description

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. 

 When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.

The Position

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.                  

KEY ROLES & RESPONSIBILITIES

  • Cleans and maintains areas of responsibility according to set standards and procedures
  • Replenish guest supplies
  • Ensure guests requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness and repair
  • Maintain a section room report as well as a daily productivity report
  • Attend daily briefings with supervisor and takes on daily assigned tasks
  • Reports lost and found articles to the housekeeping office immediately
  • Handle guest complaints, reporting them to Supervisor immediately
  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately
  • Comply with hotel’s health, safety and hygiene policy
  • Adhere to personnel grooming and hygiene standards
  • Attend meetings and training sessions as required
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
  • Fully understands the difference in guest levels (VIPs) and Room Categories
  • Must adhere to all Lost and Found procedures
  • Proper follow up of HK SOPs
  • Must comply with all fire evacuation procedures and first aid trainings
  • Must comply with Raffles grooming standards
  • To attend proper trainings and have best conduct at work

 

PERSONAL ATTRIBUTES

  • Good organizational skills
  • Good level of engagement with guests
  • Good knowledge of Housekeeping Operations

QUALIFICATIONS

  • Secondary education
  • Good Housekeeping knowledge

EXPERIENCE

  • Minimum 2 years experience in a similar capacity in a luxury hotel environment

 

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