Housekeeping Administration Officer

Job description

Şirket Tanımı

PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff

 

KEY ROLES & RESPONSIBILITIES

·  Ensure forwarding and receiving of all information pertaining to Housekeeping
·  Receive, record and distribute various reports via Opera Property Management System
·  Receive, record and transmit guest requests accurately
·  Input accurate room status into computer daily and investigate discrepancies
·  Maintain and update administrative data
·  Maintain key control and monitor lost property
·  Maintain working area in a proper state of cleanliness
·  Handle guest complaints, delegate immediately & report to Head Housekeeper
·  Comply with hotel’s health, safety and hygiene policies
·  Adhere to personnel grooming and hygiene standards
·  Attend meetings and training sessions as required
·  Has an awareness of all Housekeeping positions including their job functions
·  Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
·  Ensures smooth handover of daily activities to next shift

Occupational Health and Safety (OH&S) Responsibilities

·  Ensure all OH&S legislation, policies and procedures are adhered to
·  Be familiar with property safety, first aid and fire and emergency procedures
·  Log security incidents and accidents in accordance with hotel requirements

 

PERSONAL ATTRIBUTES

·  Excellent reading, writing and oral proficiency in English
·  Familiarity with Housekeeping/Butler duties
·  Good communication and contact skills
·  Must be well-presented and professionally groomed at all times
·  Strong interpersonal skills and attention to detail

 

İş Tanımı

PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff

 

KEY ROLES & RESPONSIBILITIES

·  Ensure forwarding and receiving of all information pertaining to Housekeeping
·  Receive, record and distribute various reports via Opera Property Management System
·  Receive, record and transmit guest requests accurately
·  Input accurate room status into computer daily and investigate discrepancies
·  Maintain and update administrative data
·  Maintain key control and monitor lost property
·  Maintain working area in a proper state of cleanliness
·  Handle guest complaints, delegate immediately & report to Head Housekeeper
·  Comply with hotel’s health, safety and hygiene policies
·  Adhere to personnel grooming and hygiene standards
·  Attend meetings and training sessions as required
·  Has an awareness of all Housekeeping positions including their job functions
·  Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
·  Ensures smooth handover of daily activities to next shift

Occupational Health and Safety (OH&S) Responsibilities

·  Ensure all OH&S legislation, policies and procedures are adhered to
·  Be familiar with property safety, first aid and fire and emergency procedures
·  Log security incidents and accidents in accordance with hotel requirements

 

PERSONAL ATTRIBUTES

·  Excellent reading, writing and oral proficiency in English
·  Familiarity with Housekeeping/Butler duties
·  Good communication and contact skills
·  Must be well-presented and professionally groomed at all times
·  Strong interpersonal skills and attention to detail

 

Nitelikler

PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff

 

KEY ROLES & RESPONSIBILITIES

·  Ensure forwarding and receiving of all information pertaining to Housekeeping
·  Receive, record and distribute various reports via Opera Property Management System
·  Receive, record and transmit guest requests accurately
·  Input accurate room status into computer daily and investigate discrepancies
·  Maintain and update administrative data
·  Maintain key control and monitor lost property
·  Maintain working area in a proper state of cleanliness
·  Handle guest complaints, delegate immediately & report to Head Housekeeper
·  Comply with hotel’s health, safety and hygiene policies
·  Adhere to personnel grooming and hygiene standards
·  Attend meetings and training sessions as required
·  Has an awareness of all Housekeeping positions including their job functions
·  Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
·  Ensures smooth handover of daily activities to next shift

Occupational Health and Safety (OH&S) Responsibilities

·  Ensure all OH&S legislation, policies and procedures are adhered to
·  Be familiar with property safety, first aid and fire and emergency procedures
·  Log security incidents and accidents in accordance with hotel requirements

 

PERSONAL ATTRIBUTES

·  Excellent reading, writing and oral proficiency in English
·  Familiarity with Housekeeping/Butler duties
·  Good communication and contact skills
·  Must be well-presented and professionally groomed at all times
·  Strong interpersonal skills and attention to detail