Offers “Accor”

16 days agoAccor

Hotel Team Member

  • London (London)
  • Teaching

Job description

Job Description

ibis London Stratford is looking for an enthusiastic person to join our team at the hotel. The position is for Hotel Team Member incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company. 

This 3-star hotel has 108 bedrooms, positioned in a perfect spot to explore London and its attractions.

Don’t miss this exciting opportunity, apply today!

PROFILE / PERSONALITY 

  • Provide a friendly and personalised welcome for our guests 
  • Offer an attentive and personalised service 
  • Handle any comments made by guests and ensure follow-up 
  • Convey the image of the brand and the hotel 

OVERVIEW OF DUTIES / MISSION 

  • You will have the ability to multi-task and have a proactive personality in this busy hands on role 
  • Welcomes guests as soon as they arrive with care and attention, with a personalised approach
  • Provide guests with a single point of contact throughout their stay 
  • Be ready to assist at any stage of the guests stay, from welcome to farewell
  • Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
  • Promoting company’s ALL loyalty programme
  • Prepare all the documents required for the day
  • Bar and Restaurant service


Work Experience
  • Good interpersonal skills, guest oriented and service minded
  • Flexible with working hours is essential
  • Positive with a can-do attitude
  • Good presentation and confident speaking skills
  • Working knowledge of Microsoft Office
  • Good listening skills and ability to anticipate
  • Well organised
  • Team Spirit
  • Innovative
  • Sales oriented


Benefits
  • Attractive Bonus Scheme
  • Free meals on duty and uniforms provided
  • Accor F&B Discount at any Accor Hotel Worldwide
  • Accor Friends and Family Rates
  • Accor Development Program


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