Hotel Team Member - Accorhotels - City of London - Wizbii

Hotel Team Member

  • By Accorhotels
  • August 2018
  • City of London (United Kingdom)
  • Hospitality / Tourism

Job description

Key tasks

We are currently seeking a friendly, outgoing and energetic person with a large smile to join our Reception Team at the front of the hotel.

If you are passionate about going the extra mile for your guests and making them feel at 'home', then you should apply right now!

KEY TASKS

OVERVIEW OF DUTIES
- Takes care of guests from their arrival through to their departure,
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
- Helps meet the department's quantitative and qualitative targets
- Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts,
- Implements brand and Group projects and identity features (@ll the keys to the city, service certification, Le Club, ABA etc)

MAIN RESPONSABILITIES

Customer relations
- Welcomes guests as soon as they arrive with due care and attention,
- Helps encourage customer loyalty by developing friendly, personalised relationships,
- Anticipates guests' needs and takes them into consideration,
- Handles any guest complaints and/or remarks; provides a response as soon as possible,
- Conveys the hotel image,
- Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, ABA, Le Club, etc),

PROFESSIONAL TECHNIQUES / PRODUCTION
- Carries out all operations concerning guest arrival and departure in compliance with internal procedures,
- Informs guests about the formalities, any special conditions relating to their stay and the services available,
- Applies the procedures of internal audit,
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team,
- Ensures that all guest documentation is up-to-date and available,
- Makes the update of the information,
- Handle reservations.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Seeked profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  FOLS

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2453 vacancies open at Accorhotels

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