Hotel Team Member

Job description

Key tasks

PROFILE / PERSONALITY
 Provide a friendly and personalised welcome for our guests
 Offer an attentive and personalized service
 Heed any comments made by guests and ensure follow-up
 Convey the image of the brand and the hotel

OVERVIEW OF DUTIES / MISSION
 This is a multi-talented role incorporating both Front Office and F&B
 You will have the ability to multi-task and have a proactive personality in this busy hands on role
 Welcome guests and fosters loyalty through a friendly manner
 Handle and resolve any guest complaints
 Provide guests with a single point of contact throughout their stay
 Be ready to assist at any stage of the guests stay, from welcome to farewell
 In a collaborative approach, support the Management Team in driving more sales into the Meetings & Events segment by upselling our meeting rooms.
Participate in local networking events together with Management Team cool uniform, hotel and partner discounts worldwide... and the opportunity to work with a great team with the best hotel operator worldwide- Accor Hotels.

*Only applicants who can work freely and unrestricted in the UK will be considered

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Word
·  TARS
·  FOLS