Hotel Team Leader

Job description

Key tasks

Ibis London Elstree Borehamwood is a 122 room hotel located in Elstree & Borehamwood in north London. The hotel is a 5-minute walk from the Elstree Studios where many famous shows like Strictly Come Dancing are filmed and a 10-minute walk from the BBC Elstree Centre.
ibis hotels offer their guests a well-designed and fully-equipped bedroom, as well as all the services of a modern economy hotel: 24/7 staff service, snacks and drinks at any time and breakfast served from 4 am to midday. Quality of service is central to ibis, which pays special attention to the comfort of bedrooms, cleanliness and all the services essential to true hospitality.
Ibis is one of the AccorHotels worldwide brand and offer great opportunities for career development.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

We are looking for a motivated and passionate Team Leader who understands the hospitality business and operations with a true passion in making our guests and team to feel welcome. This will be a great opportunity for someone who wants to advance their career in the hospitality.
You will assist the Assistant General Manager in the effective management, administration, planning, organisation, and control of the hotel and its services

General Missions
This is a multi-talented role incorporating both Front Office and Food and Beverage duties in line with the brand DNA.
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Welcome guests and fosters loyalty through a friendly manner
• Participate in the hotel's organisation and manage the accommodation and Food and Beverage team.
• Handle and resolve any guest complaints
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• In a collaborative approach, support the Reservations Team Member and Back Office Experts when needed
• Be readily available for the teams and hotel guests, and work with the Assistant General Manager to ensure a high level of quality for all services

·  Excel
·  Power Point
·  Word
·  FOLS