Offers “Accor”

Expires soon Accor

Hotel Sales Office Manager

  • West Midlands, United Kingdom
  • Administration

Job description

Key tasks

Hotel Sales Office Manager

Responsible for:

•Hotel Sales Office Team, both Room Sales Coordinators and MICE Sales Coordinators
•Proactive and reactive sales management, to achieve budgeted total revenue for the Rooms, conference and events segment of business at the hotel.
•Build lasting and productive client/Agent relationships, through effective and efficient proactive sales management.
•Seek out new clients and business that would increase revenue for the hotel.
•Create a motivated sales team committed to achieving beyond targeted results.
•Assist in creating a sales culture throughout the hotel through effective communication/training.

Pro-active Sales Management

•Produce annual sales and marketing plan for MICE segment of the budget ensuring planned activities will drive top line sales results
•Targeted, pro-active sales calls are completed on a daily basis to potential new and existing clients/agents to seek out new/repeat business.
•Maintain and develop relationships with existing customers via meetings, telephone calls and emails. It is then expected that these drive a measurable increase in revenue.
•Visit potential customers to promote the hotel for new business. These are expected to drive a measurable increase in revenue.
•Conduct competitor checks on a daily basis and set activity to acquire business from the competition.
•Highlight any predicted shortfalls to budget in a timely manner and in conjunction with current lead times, ensure proactive activity to minimise risk to budget achievement.
•Respond to enquiries from agents/clients by phone, fax and email within deadlines. Maximising revenue at all times for all conference space.
•Understand what lost business there has been and why so that this can be targeted for future business.
•Design and promote special offers where appropriate and maximise each and every sales opportunity.
•Ensure maximum conversion of all enquiries taken. Ensure all business is chased in a timely manner to ensure optimum diary management.
•To lead/conduct memorable show rounds/site inspections promoting the hotel to its best advantage for existing bookings and for new clients, ensuring the hotel stands out from the competition and all team members/DMs are trained in client show rounds. Ensure SOPs are in place and adhered to by all hotel staff.
•Ensure a post event call is made on a timely basis to ask for future business for Hotel/Accor network.
•Maintain strong market awareness through competitor site inspections/test calls, relationships with agencies, local press
•Maintain database to ensure promotions can be produced and distributed in a timely manner to address trough periods
•Participate/instigate innovative/memorable familiarisation trips to hotel ensure ROI.
•Build Rapport/Relationships with local businesses/associations in the area to ensure any potential business/partnership opportunities are maximised

Office Work

•Ensure all details are clearly communicated in a professional and timely manner both to the client and the internal operations team.
•Ensure that activities are set for the and completed on a daily basis.
•Ensure accurate Production and distribution of weekly function sheets listing forthcoming events.
•Attendance in weekly operations meeting to discuss events in detail and confirm all up selling opportunities have been explored. All details should be communicated to ensure a memorable event.
•Ensure you greets the client on arrival to the hotel at the start of their function and maintains a relationship throughout the event and post event to ensure opportunity of repeat business for hotel/Accor.
•Resolve any client disputes and complaints in a professional manner with feedback to GM.
•Ensure all final invoices are reconciled, checked and sent to the client within 48 hours of departure. Any account queries are to be dealt with within 48 hours.
•Ensure BDRC results for you are consistently above 90%
•Development of SOP’s for Sales Office?

Revenue Management

•Minimise the use of 2nd option to maximise diary space.
•Practice efficient and effective yield management of conference space in consultation with the Revenue Manager/GM.
•Record all denied business and ensure this business is referred to other agreed properties.
•Partake in weekly revenue meeting and sales meeting discussing ideas, leads, bookings and appointments.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Sales
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

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