Hotel Receptionist - Accorhotels - Birmingham - Wizbii

Hotel Receptionist

  • By Accorhotels
  • August 2018
  • Birmingham (United Kingdom)
  • Hospitality / Tourism
2018-08-02T08:36:48+0000

Job description

Key tasks

Overview of duties
 Takes care of guests from their arrival through to their departure,
 Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
 Helps encourage customer loyalty by developing friendly, personalised relationships,
 Anticipates guests' needs and takes them into consideration,
 Handles any guest complaints and/or remarks; provides a response as soon as possible,
 Informs guests about the formalities, any special conditions relating to their stay and the services available,
 Handles phone calls & emails,
 Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team,
 Ensures that all guest documentation is up-to-date and available,
 Handle reservations
Promotes the hotel's range of services in order to increase sales,
 Manages the cash under his/her responsibility,
 Ensures that the workplace remains clean and tidy,
 Knows and ensures application of the hotel's security regulations (in case of fire etc),
 Ensures the safety of people and property in the hotel,

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
 Strong sense of ethics,

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Seeked profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Hotel / Customer Service experience preferred but not essential

40 Hours over 5 days
Shifts range from 7am - 11pm

·  Excel
·  Word
·  Opéra

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2518 vacancies open at Accorhotels

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