Hotel Receptionist

Job description

Key tasks

Overview of duties
 Takes care of guests from their arrival through to their departure,
 Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
 Helps encourage customer loyalty by developing friendly, personalised relationships,
 Anticipates guests' needs and takes them into consideration,
 Handles any guest complaints and/or remarks; provides a response as soon as possible,
 Informs guests about the formalities, any special conditions relating to their stay and the services available,
 Handles phone calls & emails,
 Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team,
 Ensures that all guest documentation is up-to-date and available,
 Handle reservations
Promotes the hotel's range of services in order to increase sales,
 Manages the cash under his/her responsibility,
 Ensures that the workplace remains clean and tidy,
 Knows and ensures application of the hotel's security regulations (in case of fire etc),
 Ensures the safety of people and property in the hotel,

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
 Strong sense of ethics,

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Hotel / Customer Service experience preferred but not essential

40 Hours over 5 days
Shifts range from 7am - 11pm

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