Offers “Accor”

29 days agoAccor

Host (Saudi's Female Only)

  • جدة, السعودية
  • Hotels - Restaurants

Job description

Main Duties:

 

Maintain complete knowledge of:

  • Dining room layout, table/seat/section numbers, proper table setups, room   capacity, hours of operation, price range and dress code
  • Restaurant reservation procedures
  • Daily house count, arrivals, departures, VIP’s
  • Scheduled in-house group activities, locations and times
  • All department policies / service procedures
  • Answer telephone within 3 rings, using correct salutations and telephone etiquette.
  • Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
  • Communicate reservation or cancellation changes to management as they arise throughout the shift.
  • Monitor the preparation of own assignments, ensuring compliance to departmental standards.
  • Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
  • Ensure that the hostess stand is cleaned and organized.
  • Review the Reservation book, pre-assign designated tables and follow up on all special requests.
  • Greet the guests at the entrance of the restaurant.
  • Seat Guest accordingly to floor plan / being fair to each waiter.
  • Show guests their table which has been designated to them
  • Ensure that the guests are pleased with their table.
  • Present the open menu to the guest.
  • Ensure that the tables are set to the best service of the guest.
  • Anticipate heavy business times and organize procedures to handle waiting lines.
  • Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
  • Maintain positive guest relations at all times.
  • Be familiar with hotel services / activities to respond to guest inquiries accurately.
  • Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
  • Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
  • Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
  • Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
  • Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
  • Promote a cooperative working climate, maximizing productivity and quality.
  • Do table visits systematically at each meal period to ensure guest satisfaction.
  • Promote F&B Outlets to each customer in down time.
  • Successful completion of the training process.
  • To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
  • To assist in Menu printing.
 

Other Duties:                     

 

  • To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  • To provide friendly, courteous and professional service at all times.
  • To maintain good working relationships with colleagues and all other departments.
  • To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  • To comply with local legislation as required.
  • To respond to any changes in the department as dictated by the needs of the hotel.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To attend training and meetings as and when required.

Make every future a success.
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