Host/Hostess

Job description

Key tasks

Position Summary: The host/hostess is responsible greet and seating guests with warm, friendly service, making a good first impression, and insuring they are satisfied with the service upon departure.

Primary Duties & Responsibilities:

Employees must possess the following qualities in order to be successful in their position:

• Must have and maintain a professional appearance for our Luxury Hotel
• Must be a team player and enjoy working on and with teams
• Proactive approach when interacting with guest, co-worker or vendor
• Must have 1 year minimum experience as a hostess within a similar type property
• Computer skills are a plus
• Tips certification is an advantage
• Basic Math skills are a requirement

Customer Service Qualities:
• Outgoing, Friendly Personality
• Effective Communicator in the English Language
• Take ownership and be responsible for own actions

Work Ethic Qualities:
• Punctual
• Willing to Learn new ideas and methods
• Flexible
• Motivated and trustworthy
• Flexible schedule

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Job Requirements:
• Ensures that guests receive high quality services and service provision.
• Ensures that health and safety standards and procedures are respected (especially HACCP).
• Understands how to detect customer needs.
• Knows floor plan, reads server station assignments and knows table numbers and sections.
• When opening, checks menus for cleanliness and freshness, checks dining room and floors for cleanliness and takes actions where needed.
• Provides a smile and friendly greeting for guests, uses guest's name (if known), confirms number in party, asks guests for their seating preference and special needs, walks with guests at their pace to the table, alerts guests of steps and inclines, assists if necessary and informs server/manager of special needs.
• Presents menus to guests and explains specials of the day, informs server of guest present at the table and returns to the lobby to greet guests, checks dining room for guests who are ready to leave, directs bussers to clean tables as needed by the guest volume and special needs.
• Thanks guests when they are leaving, asks them to return, asks about their dining experience. Must be able to handle guest complaints and pressure.
• When closing, collects menus, inspects for cleanliness and prepares the station for the next day.
• Performs duties that require standing and moving throughout the dining room for up to 8 hours or longer if needed.
• Communicates with guests demonstrating confidence and encourages them to feel unique and special.
• Always active during pre-shift meetings.
• Performs side duties that include performing restroom checks, answering the telephone, training other hosts/hostesses, and handling cleaning compounds and chemicals, and other duties as required.
• Able to stand up for long periods of time.
• Able to push, lift, pull up to 50 pounds.
• May work in other areas of the hotel if there is the need.

This form indicates the general nature and level of work performed by employees with this job title. It is not designed to contain nor should it be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of all employees with this job title.