Offers “Accor”

Expires soon Accor

Head Housekeeper

  • Birmingham (West Midlands)
  • HR / Training

Job description

Key tasks

A fantastic opportunity has arisen for a full time Head Housekeeper at our 4 Star Hotel. You will be responsible for managing all housekeeping procedures to deliver an exceptional guest experience and to maintain consistent high standards throughout the Hotel.

Duties and Responsibilities:

• To manage the day to day running of the housekeeping department and oversee all housekeeping operations including; department budgets, effective stock control, rotas, staffing levels, recruitment and training.
• Manage the work of the housekeeping team and assist supervisors with bedroom checks, ensuring all work carried out is completed efficiently and to standard.
• Assist supervisors and room attendants with the cleaning of bedrooms when required.
• Manage all aspects of stock management; ordering, delivery and storage.
• Liaise with the maintenance team to ensure all maintenance work is carried out and completed to a satisfactory standard.
• Manage all aspects of linen room to ensure all standards including quality control and storage and issuing a maintained, i.e. damaged/faulty linen is recorded and returned to the supplier.
• To adhere to all statutory and company regulations relating to health & safety, hygiene, fire and emergency procedures
• Ensure staff working hours are in line with the business levels and departmental cost per room.
• Provide support, guidance and staff training if required.
• To Liaise with the Human Resources Department and manage all housekeeping staff matters which include; disciplinary, grievance, performance management, absence management, appraisals and annual leave requests.

The Person;
• A minimum of 2 years’ experience in a similar role is preferred.
• The ability to work under pressure and prioritise workload.
• Exceptional communication and interpersonal skills.
• Experience of using Opera would be beneficial.
• Strong leadership skills; to guide, lead and manage a team.
• Flexible in terms of workings as the role will involve working weekends.

Required Skills:
• Ability to nurture a good working relationship with other departments, such as reception and maintenance.
• Stunning time management skills so you can juggle your many duties.
• Attention to detail to ensure rooms are spic and span and well serviced and that equipment is stored safely.
• A stickler for health and safety as some staff may need to be trained to use hazardous cleaning materials
• Know security protocol in case of emergency.

What’s in it for you?

Joining Mercure Walton Hall Hotel would mean become part of the fantastic AccorHotels family, with more than 3600 hotels in the world. A wide range of benefit will be available to you as an AccorHotels' talent, such as:
• Complimentary 2 free stays a year in any of the UK Accor hotels (after 6 months of service).
• Bienvenue Card, which gives you discounts in all the Accor properties around the world, restaurants, train and flight tickets, car rentals and many more!
• Discounted stays for friends and family.
• Career progression and transfer opportunities
• Uniform
• Staff referral bonus scheme.
• Free use of leisure facilities (gym/pool).
• Employee Advisory Service.
• Meals/drinks whilst on duty.

Accor is an equal opportunities employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

If you are interested in applying for this role and meet the above criteria, please email your CV to Stephanie Baskott (HR Advisor) We look forward to receiving your application

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

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