Head Housekeeper

Job description

Key tasks

Job Overview

Responsible for the daily shift operations of Housekeeping, Laundry and BOH. Directs and works with associates to ensure hotel guestrooms, public space and associate areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction. Take full responsibility in Supporting Executive Housekeeper in maintaining the operating budget.

Main Duties and Responsibilities
•Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
•Works effectively with the Engineering department on guestroom maintenance needs.
•Supervises the property general cleaning schedule.
•Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
•Inventories stock to ensure adequate supplies.
•Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
•Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
•Supports and supervises an effective inspection program for all guestrooms and public space.
•Communicates areas that need attention to staff and follows up to ensure understanding.
•Ensures all associates have proper supplies, equipment and uniforms.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 3 to 5 years
Languages essential English