Offers “Accor”

Expires soon Accor

Guest Services Team Member Full Time

  • Liverpool (Merseyside)

Job description

Key tasks

If you are a complete chatterbox, sometimes it can be difficult to find a job that doesn’t tell you off for constantly chatting (as long as you’re talking to the guests).If you are passionate (and crazy for The Beatles) and very organised and fancy a job that is full of job satisfaction then you need to apply for a Guest Services Team Member position in Ibis Styles Liverpool Dale Street. The role is for 40 hours per week.

Here are few examples of the tasks in your role:
You take care of the different services available to customers (reception, reservation, breakfasts, restaurant) participate in maintaining existing customers, may be required to handle objections and customer complaints and must always inform the Hotel manager. You participate in market place synergy by applying inter-hotel referrals, handle invoicing and taking payments, checking cash amounts and ensuring the security of funds. You may be required to close the day's accounts and check deliveries, to participate in cleaning the hotel and its surroundings according to hygiene rules and regulations, in technical maintenance of the hotel and the durability of materials and the safety of persons and belongings within the hotel. Implementing brand and Group projects and identifying features (Le Club, ABA, Ibis Business Card) etc.

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Make every future a success.
  • Job directory
  • Business directory