Guest Service Team Member (H/F)

Job description

Key tasks

An incredible opportunity has arisen for a Guest Service Team Member to join our team here in Luxembourg!

Do you like to welcome and connect with people? Are you looking forward to progress your career in hospitality within a dynamic and developing team?
Then we are looking for you!

We are seeking an enthusiastic, multi-tasking Guest Service Team Member who can provide a friendly, attentive and personalized welcome to our guests, embracing the values of Novotel and AccorHotels. Someone who can heed any comments made by our guests, ensuring a follow-up, passionate for making them feel welcome, incredible, heart warmed... Someone who is ready to be a Heartist!

Overview of duties’
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Carries out all operations concerning guest arrival and departure in compliance with internal procedures
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.
- Promotes the brand loyalty programme, adapting the sales pitch to suit the guest's needs
- Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc.)

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential French
English

Essential and optional requirements

Dynamisme
Esprit d'équipe
Sens de la clientèle
Anglais obligatoire

·  Opéra