GUEST SERVICE & RESERVATION AGENT

Job description

Key tasks

Directly responsible for handling telephone inquiries, accepting reservations and the subsequent input in the computer system
Responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty
Working closely with all Front Office and Sales & Marketing providing lead advice and constant feedback concerning both inquiries and firm reservations
Maximizing the hotel’s occupancy potential
Maintaining a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia

Essential and optional requirements

Minimum 1 - 2 years experience in similar post within 5 stars hotel
Familiar within MICROS, OPERA and reservation system (will be a plus if have experience in ResaVision)
Proactive and innovative
Service minded and guest oriented
A thorough and methodical approach
Ability to identify problems
Attention to detail and well-organized
Excellent listening, presentation and communication skills

·  Access
·  Excel
·  Power Point
·  Word
·  Fidélio
·  Micros
·  TARS
·  Opéra