Guest Service Agent / Executive

Job description

Key tasks

Duties and Responsibilities:

- Meets and greets all guests on arrival;
- Assist with guests & groups check in and check out;
- Attend to all guests’ enquiries, feedback and complaints;
- Ensure guests satisfaction by providing high quality services throughout their stay;
- Helps encourage customer loyalty by building friendly, personalized relationships.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Job Requirements:

- Minimum ‘O’ Levels and above;
- To be service orientated and a good team player;
- Good knowledge in verbal and written English;
- Able to speak another foreign language is an added advantage;
- IT proficiency in MS Office applications and Hotel systems is an added advantage;
- Able to multi-task & work in 3 rotating shift (including weekends and public holiday);
- Entry level are welcomed to apply.

Additional Information:

- Dress Code : Uniform
- Working Hours : Shift Work

Benefits and advantages in joining an AccorHotels brand:

Multi cultural work environment;
Dedicated training programs;
Attractive benefits package;
A highly motivated team;
Firm commitment to the development of careers.

Interested candidates are invited to apply with your updated detailed resume, cover letter, last drawn and expected salary and date of your availability.

* We thank all the applicants for your interest and regret to inform that only shortlisted candidates will be notified.