Guest Service Associate - Housekeeping

Job description

Job Description

Join our team as a Guest Service Associate - Housekeeping at our prestigious hotel in Visakhapatnam, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

·  Attend daily briefings and complete assigned tasks efficiently
·  Clean and maintain guest rooms and public areas according to our high standards
·  Replenish guest supplies and promptly attend to guest requests
·  Report any damage or malfunctions in hotel rooms or areas to the supervisor
·  Maintain cleaning equipment in proper condition
·  Keep accurate records of room status and daily productivity
·  Handle lost and found items according to hotel procedures
·  Address guest complaints tactfully and report incidents to the supervisor
·  Remain vigilant and report any unusual activities in guest rooms or public areas
·  Perform valet services as needed, such as delivering linens or processing laundry orders
·  Collaborate with team members to ensure seamless guest experiences

Qualifications

·  Strong attention to detail and commitment to cleanliness standards
·  Excellent customer service skills with a friendly and professional demeanor
·  Effective time management and organizational abilities
·  Good communication skills in English; knowledge of additional languages is a plus
·  Problem-solving skills to address guest concerns efficiently
·  Physical stamina to perform cleaning tasks throughout the shift
·  Knowledge of cleaning products and procedures
·  Flexibility to work various shifts, including weekends and holidays
·  Ability to work both independently and as part of a team
·  Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions
·  Ability to work in a fast-paced environment
·  Basic computer skills for record-keeping